At 12jet, your privacy is not an afterthought. This Privacy Policy explains exactly what personal data we collect when you use the 12jet platform, why we collect it, how we use it, who we share it with, and what rights you have over your own information. Please read this page carefully before registering your account.
All data transmitted between you and 12jet is encrypted using TLS 1.3.
12jet never sells your personal data to third-party advertisers or data brokers.
We only collect data that is necessary to operate the platform and comply with regulations.
You can request access to, correction of, or deletion of your personal data at any time.
Six core principles that define how 12jet approaches data privacy and the protection of your personal information.
Every piece of data stored on 12jet's servers is encrypted at rest using AES-256 encryption. Access to player data is restricted to authorised personnel only, and all access is logged and audited. Security reviews are conducted on a regular schedule.
12jet collects the minimum amount of personal data required to operate the platform, verify your identity, process payments, and comply with our licensing obligations. We do not collect data speculatively or for purposes beyond what is described in this policy.
Your data is only shared with third parties where it is strictly necessary — for example, with payment processors to handle your bKash or Nagad transactions, or with identity verification providers during KYC. We never share data with advertisers.
You have the right to access the personal data 12jet holds about you, to request corrections, and to request deletion of your data subject to our legal retention obligations. All data requests are handled within 30 days of submission.
12jet uses cookies to keep you logged in, remember your preferences, and analyse platform performance. We do not use third-party advertising cookies. You can manage your cookie preferences at any time through your browser settings.
12jet retains your personal data only for as long as necessary. Account data is retained for the duration of your account plus 5 years to meet regulatory requirements. Transaction records are retained for 7 years in line with financial compliance obligations.
12jet is an online casino platform operated under a valid gaming licence. The 12jet platform is accessible at https://12jet.net and via the 12jet mobile app. For the purposes of this Privacy Policy, "12jet", "we", "us", and "our" refer to the operator of the 12jet platform.
12jet acts as the data controller in respect of the personal data collected from players and visitors to the platform. This means that 12jet determines the purposes and means of processing your personal data. If you have any questions about how your data is handled, you can contact the 12jet data team at [email protected].
This Privacy Policy applies to all users of the 12jet platform, including registered players, visitors to the 12jet website, and anyone who downloads or uses the 12jet app. It covers all personal data collected through the website, the app, live chat, email, and any other channel through which you interact with 12jet.
12jet collects personal data in several categories depending on how you interact with the platform. The table below summarises the main categories of data we collect and what each category includes.
| Data Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, gender, nationality | Registration and KYC verification |
| Contact Data | Email address, phone number, residential address | Registration and account updates |
| Financial Data | bKash/Nagad/Rocket account number, transaction history | Deposits, withdrawals, KYC |
| Verification Data | National ID, passport copy, proof of address documents | KYC verification process |
| Technical Data | IP address, device type, browser, operating system | Every platform visit |
| Usage Data | Games played, bets placed, session duration, login times | During active platform use |
| Communications Data | Live chat transcripts, support emails, complaint records | When you contact 12jet support |
12jet collects your personal data through the following channels:
12jet does not purchase personal data from data brokers or marketing list providers. All data collected by 12jet is obtained directly from you or from service providers acting on 12jet's behalf.
12jet uses your personal data for the following purposes:
12jet processes your personal data on the following legal bases:
12jet shares your personal data only where necessary and only with the following categories of recipients:
All third parties with whom 12jet shares personal data are required to handle that data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than the specific service they provide to 12jet.
12jet uses cookies and similar tracking technologies on the website and in the app. Cookies are small text files stored on your device that help the platform function correctly and allow us to understand how players use the service.
The types of cookies used by 12jet include:
12jet does not use third-party advertising cookies or allow external ad networks to place cookies on the 12jet platform. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect the functionality of the platform.
12jet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. 12jet conducts regular data audits to ensure that retention periods are being applied correctly.
As a 12jet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact 12jet at [email protected] with the subject line "Data Rights Request".
12jet takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you suspect that your 12jet account has been compromised, contact support immediately via live chat or at [email protected]. In the event of a data breach that is likely to affect your rights, 12jet will notify you without undue delay.
Some of the third-party service providers used by 12jet — including cloud hosting and KYC verification providers — may process your personal data outside of Bangladesh. Where such transfers occur, 12jet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under applicable data protection law.
Safeguards used for international data transfers include contractual clauses that require the recipient to protect your data to the same standard as 12jet, and transfers only to countries or organisations that provide an adequate level of data protection as determined by the relevant regulatory authority.
The 12jet platform is strictly for adults aged 18 and over. 12jet does not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has registered a 12jet account or provided personal data to 12jet, please contact us immediately at [email protected].
Upon receiving a verified report of underage data collection, 12jet will close the account, delete the associated personal data, and reverse any transactions where possible. 12jet uses age verification checks during registration and KYC to minimise the risk of underage access.
12jet may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, the updated policy will be published on this page with a revised effective date, and registered players will be notified via email.
We encourage you to review this page periodically to stay informed about how 12jet protects your privacy. Continued use of the 12jet platform after any update to this policy constitutes your acceptance of the revised version.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 12jet handles your personal data, please get in touch with the 12jet data team:
12jet aims to respond to all privacy-related enquiries within 5 business days. For formal data rights requests, the response period is up to 30 days as described in Section 9 above.