At 12jet, we believe gambling should always be fun — never stressful, never harmful. This page explains the responsible gaming tools available to every 12jet player, how to recognise when gambling stops being entertainment, and what to do if you or someone you know needs support. Your wellbeing comes first, always.
12jet is strictly for adults. Age verification is required for every account before any play or withdrawal.
Set your own deposit, loss, and session time limits directly from your 12jet account settings.
Cool-off periods from 24 hours to 6 weeks let you step away from 12jet whenever you need to.
Permanently or temporarily exclude yourself from 12jet with a single request to our support team.
Six practical tools built into the 12jet platform to help you stay in control of your gambling activity at all times.
Set a daily, weekly, or monthly deposit limit on your 12jet account. Once your limit is reached, no further deposits are accepted until the period resets. Reducing a limit takes effect immediately. Increasing a limit requires a 7-day cooling-off period before it applies.
Set a maximum amount you are willing to lose in a given period. When your net losses reach the limit you have set, 12jet will prevent further play until the period resets. This tool is one of the most effective ways to keep gambling within a budget you are comfortable with.
Set a maximum session duration so that 12jet automatically reminds you — or logs you out — when you have been playing for a set amount of time. It is easy to lose track of time when you are enjoying a game, and this tool keeps you grounded without interrupting the fun unnecessarily.
Need a short break from 12jet? A cool-off period lets you pause your account for 24 hours, 48 hours, 1 week, or up to 6 weeks. During a cool-off, you cannot log in or place bets. The period cannot be shortened once activated, giving you genuine breathing room.
If you feel that gambling is becoming a problem, self-exclusion lets you close your 12jet account for a minimum of 6 months or permanently. During self-exclusion, your account is fully suspended and you will not receive any marketing communications from 12jet. Contact [email protected] to activate this option.
Reality check notifications pop up at intervals you choose — every 30, 60, or 90 minutes — to show you how long you have been playing and how much you have wagered in that session. A quick glance at the numbers helps you make an informed decision about whether to continue or stop.
Responsible gaming starts with honest self-reflection. The questions on the right are a simple self-check tool — not a clinical diagnosis, but a useful way to spot early warning signs before they become serious problems.
If you answer "yes" to three or more of these questions, it may be worth taking a break from 12jet and speaking to someone you trust. Our support team is available 24/7 at [email protected] and can help you activate any of the responsible gaming tools described on this page.
Do you spend more money on gambling than you originally planned, even when you tell yourself you will stop at a certain amount?
Have you ever borrowed money, sold belongings, or used bill money to fund your gambling on 12jet or any other platform?
Do you find yourself thinking about gambling frequently — planning your next session, replaying past bets, or calculating how to win back losses?
Have you tried to cut back or stop gambling but found it difficult or impossible to follow through on that decision?
Do you gamble to escape stress, anxiety, boredom, or problems in your personal or professional life?
Have family members, friends, or colleagues expressed concern about how much time or money you spend gambling?
Do you chase losses — continuing to play after a losing session in an attempt to win back what you have lost?
Every responsible gaming tool on 12jet is available directly from your account. Here is how to use them.
Visit 12jet and log in using your registered email and password. All responsible gaming tools are found in your account settings panel.
Inside your account settings, find the "Responsible Gaming" section. This is where all limit controls, cool-off options, and self-exclusion requests are managed.
Select the tool you want to activate — deposit limit, loss limit, session timer, cool-off period, or self-exclusion. Enter your preferred values and confirm.
Restrictions take effect immediately. If you need help at any step, the 12jet support team is available 24/7 via live chat or at [email protected].
12jet is committed to providing a safe, fair, and responsible gaming environment for every player on the platform. Responsible gaming is not just a legal requirement for 12jet — it is a core part of how we operate. We believe that the long-term success of 12jet depends on players who enjoy the platform sustainably, not players who are harmed by it.
That commitment shows up in the tools we build, the policies we enforce, and the way our support team is trained to respond when a player reaches out for help. Every member of the 12jet team understands that player wellbeing comes before revenue, and that responsible gaming is everyone's responsibility — not just the player's.
12jet operates under a valid gaming licence that requires us to maintain responsible gaming standards. We take those obligations seriously and go beyond the minimum requirements wherever possible. If you ever feel that 12jet is not living up to this commitment, please contact us at [email protected] and we will address your concern directly.
The 12jet platform is strictly for adults aged 18 and over. This is not just a policy — it is a legal requirement. 12jet uses age verification checks during the registration process and during KYC verification to confirm that every player meets the minimum age requirement.
If you are under 18, you must not register a 12jet account or attempt to use the platform in any way. If 12jet discovers that a player is under 18, the account will be immediately closed, all funds will be returned, and the matter may be reported to the relevant authorities.
In addition to the age requirement, 12jet does not accept registrations from players who are subject to a self-exclusion order on any other licensed gambling platform. If you are currently self-excluded elsewhere, please do not attempt to register on 12jet.
Problem gambling — sometimes called gambling disorder — is a recognised condition in which a person is unable to control their gambling behaviour despite negative consequences. It can affect anyone, regardless of age, income, or background. In Bangladesh, as in many countries, problem gambling is an underreported issue because of the social stigma attached to it.
Problem gambling does not always look the same. For some people, it means spending more money than they can afford. For others, it means spending hours gambling when they should be working, sleeping, or spending time with family. Common signs include:
If any of these signs sound familiar, please use the responsible gaming tools available on 12jet and consider speaking to a professional. Recognising the problem is the first and most important step.
The best way to protect yourself from problem gambling is to set clear boundaries before you start playing — not after. Here are some practical guidelines that 12jet recommends to every player:
Problem gambling does not only affect the person gambling — it affects families, relationships, and communities. If you are concerned about someone else's gambling behaviour, there are steps you can take to help.
Start by having an honest, non-judgmental conversation. Many people with gambling problems feel ashamed and are reluctant to ask for help. Approaching the conversation with empathy rather than anger makes it more likely that the person will open up.
If you believe that someone is using your 12jet account without your permission, or that a minor has accessed your account, contact 12jet support immediately at [email protected]. We will investigate and take appropriate action, including account suspension if necessary.
If you are a parent or guardian, please ensure that your 12jet account credentials are kept private and that you log out after every session on shared devices. Consider using parental control software to restrict access to gambling websites on devices used by children.
12jet makes the following commitments to every player on the platform as part of our responsible gaming pledge:
If you need help with any responsible gaming tool, want to activate a cool-off period or self-exclusion, or simply want to talk to someone about your gambling, the 12jet support team is available 24 hours a day, 7 days a week.
All responsible gaming requests are handled with complete confidentiality. Our support team will never share information about your responsible gaming activity with other players or third parties, except where required by law.