These Terms and Conditions govern your use of the 12jet platform. By registering an account or placing a bet on 12jet, you confirm that you have read, understood, and agreed to everything on this page. Please read carefully — this document covers your account, your deposits, your bonuses, and your withdrawals.
The most important points from the 12jet Terms and Conditions, summarised clearly.
Each player is permitted one 12jet account only. Duplicate accounts will be closed and any balances forfeited. You must be 18 years or older to register. 12jet verifies age and identity before processing withdrawals.
All bonuses on 12jet come with wagering requirements. The standard welcome bonus carries a 20x wagering requirement on the bonus amount. Wagering must be completed within 30 days of the bonus being credited to your account.
Withdrawals are processed to the same payment method used for your deposit. The minimum withdrawal amount is ৳200. Identity verification is required before your first withdrawal. Verified accounts receive funds within 5 minutes on average.
12jet is intended for players in Bangladesh. Players accessing the platform from jurisdictions where online gambling is prohibited are not permitted to register or play. It is your responsibility to ensure that using 12jet is lawful in your location.
You are responsible for keeping your 12jet login credentials secure. Do not share your password with anyone. 12jet will never ask for your password via chat or email. Report any suspected unauthorised access to support immediately.
12jet provides responsible gaming tools including deposit limits, session limits, and self-exclusion. Players who self-exclude may not attempt to circumvent the exclusion by opening new accounts. Violations result in permanent account closure.
By accessing the 12jet website, downloading the 12jet app, registering an account, or placing any bet or wager on the 12jet platform, you confirm that you have read these Terms and Conditions in full and that you agree to be bound by them. These terms apply to all users of the 12jet platform, including registered players, visitors, and anyone who accesses any part of the 12jet service.
These Terms and Conditions should be read alongside the 12jet Privacy Policy and the 12jet Responsible Gaming Policy, both of which form part of the overall agreement between you and 12jet. In the event of any conflict between these documents, these Terms and Conditions take precedence.
12jet reserves the right to update or amend these Terms and Conditions at any time. When changes are made, the updated version will be published on this page with a revised effective date. It is your responsibility to check this page periodically. Continued use of 12jet after changes are published constitutes your acceptance of the updated terms.
To register a 12jet account, you must meet all of the following eligibility requirements at the time of registration and at all times while your account remains active:
Each player is permitted to hold one 12jet account only. If 12jet identifies that a player holds more than one account — whether under the same name, the same device, the same IP address, or the same payment method — all duplicate accounts will be closed. Any balances, bonuses, or pending withdrawals in duplicate accounts will be forfeited without compensation.
When registering, you must provide accurate and complete information. Providing false information — including a false name, date of birth, or contact details — is a breach of these Terms and Conditions and may result in immediate account closure and forfeiture of funds.
12jet is required to verify the identity of its players before processing withdrawals. This process is known as Know Your Customer (KYC) verification. KYC verification may also be triggered at any time if 12jet has reason to review an account for compliance purposes.
To complete KYC verification on 12jet, you will typically be asked to provide:
Documents must be clear, legible, and unaltered. 12jet reserves the right to request additional documentation if the initial submission is insufficient. Withdrawals will be held pending successful completion of KYC verification. 12jet aims to complete KYC reviews within 24 hours of receiving complete documentation.
Failure to complete KYC verification within 30 days of a withdrawal request being submitted may result in the withdrawal being cancelled and the funds returned to your 12jet account balance. 12jet will not process withdrawals to third-party accounts under any circumstances.
12jet accepts deposits via bKash, Nagad, and Rocket. All deposits are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳100. There is no maximum deposit limit imposed by 12jet, though your payment provider may apply its own transaction limits.
Deposits are credited to your 12jet account balance in real time in the vast majority of cases. If a deposit does not appear in your account within 15 minutes of the transaction being completed on your payment app, contact 12jet support via live chat with your transaction reference number.
Withdrawals from 12jet are processed to the same payment method used for your most recent deposit. The minimum withdrawal amount is ৳200. There is no stated maximum withdrawal limit for verified accounts, though 12jet reserves the right to process large withdrawals in instalments.
Verified accounts receive withdrawals within 5 minutes on average. Unverified accounts must complete KYC verification before any withdrawal can be processed. 12jet processes withdrawals 24 hours a day, 7 days a week, including public holidays.
12jet offers a range of bonuses and promotions to both new and existing players. All bonuses are subject to the specific terms published alongside each promotion, as well as the general bonus rules set out in this section. In the event of any conflict, the promotion-specific terms take precedence.
General bonus rules that apply to all 12jet promotions unless stated otherwise:
All games available on the 12jet platform use certified random number generators (RNGs) that have been independently audited for fairness. The RTP (Return to Player) percentage for each game is published in the game information panel. 12jet does not manipulate game outcomes.
By playing any game on 12jet, you accept the rules of that game as published in the game interface. In the event of a discrepancy between the displayed result and the server-side result, the server-side result is considered final. Technical malfunctions void all pays and plays.
The following activities are strictly prohibited on the 12jet platform. Engaging in any prohibited activity will result in immediate account suspension, forfeiture of balances, and may be reported to relevant authorities:
12jet reserves the right to suspend or close any player account at any time, with or without prior notice, if 12jet has reason to believe that the account has been used in breach of these Terms and Conditions, or if required to do so for legal or regulatory compliance reasons.
If your account is suspended, you will be notified via the email address registered to your account. During a suspension, you will not be able to log in, deposit, play, or withdraw. 12jet will complete its review within 14 business days and either reinstate or permanently close the account.
If your account is closed due to a breach of these terms, any remaining balance may be forfeited depending on the nature of the breach. If your account is closed for reasons unrelated to a breach — for example, at your own request — your remaining balance will be returned to your registered payment method after KYC verification is confirmed.
You may request the closure of your own 12jet account at any time by contacting support via live chat or email. Account closure requests are processed within 24 hours.
12jet is committed to providing a safe and responsible gaming environment. The platform offers a range of tools to help players manage their gambling activity, including deposit limits, session time limits, loss limits, cool-off periods, and self-exclusion.
Players who choose to self-exclude from 12jet are prohibited from attempting to circumvent the exclusion by registering a new account, using a different device, or providing different personal details. Any account opened in violation of a self-exclusion will be closed immediately and any balance forfeited.
If you believe you may have a gambling problem, 12jet encourages you to use the responsible gaming tools available in your account settings, or to contact our support team for assistance. Full details of the responsible gaming tools available on 12jet are set out on the Responsible Gaming page.
12jet collects and processes personal data in accordance with its Privacy Policy. By registering a 12jet account, you consent to the collection, storage, and processing of your personal data as described in the Privacy Policy. The Privacy Policy is available at /privacy-policy.
12jet will not sell your personal data to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities where required by law or necessary to operate the platform. All data is encrypted in transit and at rest.
To the maximum extent permitted by applicable law, 12jet's total liability to any player in connection with the use of the platform — whether in contract, tort, or otherwise — shall not exceed the total amount deposited by that player in the 12 months preceding the event giving rise to the claim.
12jet is not liable for:
Nothing in these Terms and Conditions limits 12jet's liability for fraud, death, or personal injury caused by 12jet's negligence, or any other liability that cannot be excluded by law.
12jet may update these Terms and Conditions at any time. When material changes are made, 12jet will notify registered players via email or via an in-platform notification. The updated terms will be published on this page with a revised effective date.
If you do not agree with any changes to these Terms and Conditions, you must stop using the 12jet platform and may request account closure. Continued use of 12jet after the effective date of any update constitutes your acceptance of the revised terms.
If you have a question about these Terms and Conditions, or if you wish to raise a complaint about any aspect of the 12jet service, please contact the 12jet support team in the first instance:
12jet aims to resolve all complaints within 5 business days. If you are not satisfied with the outcome of your complaint, you may escalate the matter to the relevant licensing authority. Details of the applicable licensing authority are available on request from the 12jet support team.